Thank you for choosing Toybox Innovations for your 3D printing and laser engraving needs. We are committed to providing you with high-quality products and exceptional service. Please review our refund policy below:

  • Custom Laser Engraving and Custom 3D Prints: We do not accept returns for any custom laser engraving or custom 3D prints. These items are personalized and made specifically for you, and therefore cannot be returned for a refund.
  • Custom Jobs: We do not accept returns for any custom jobs. This includes but is not limited to customized products or projects that are tailored to your specific requirements.
  • Exchange Policy: If you receive a defective or damaged product, please contact us immediately at We will assess the situation and, if necessary, offer an exchange for a like product. Exchanges will only be granted for items that are defective or damaged upon receipt.
  • Non-Refundable Items: Please note that certain items may not be eligible for a refund or exchange, including: Products altered by the customer, products on clearance.
  • Refund Processing: If a refund is applicable for your purchase, it will be processed using the original payment method within [insert number] business days after we receive the returned item(s). Shipping costs are non-refundable.
  • Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at Our customer service team is here to assist you.
  • Clearance or sale items.
  • Products that have been used, altered, or damaged by the customer.

By making a purchase on, you agree to abide by the terms and conditions outlined in this refund policy. This policy is subject to change without prior notice, and any updates will be posted on our website.

Last updated: February 17, 2024